About Us
City Cycle Couriers of Plymouth is focused on providing high-quality service and customer satisfaction - we will do everything we can to meet all your city centre delivery expectations.
This new and exciting service is now up and running, so put us to the test by trying this exciting new quick, value for money, reliable, friendly and environmentally friendly service to get your letters and packages across the city of Plymouth.
POSTCOMM Licence
City cycle couriers is the first cycle courier company to be granted a Postal Licence, this means we are officially licence and legal to collect, sort, and delivery standard mail items, for further details about our services see our price list page. and for further details about post licenses please goto the POSTCOMM web site at www.psc.gov.uk
Customer Complaints Procedures
You have various options available to you should you need to make a complainte about our mail or courier services, as well as following our set company procedures you can also take advice from Consumer Direct, or from POSTRS. Please give us a call for further information we are always happy to receive feedback from our customers of any courier or postal items that we deliver
If you require Independent Advice
for independent advice please contact Consumer Direct on the following:
Tel: 08454 04 05 06
Postal Service Customers CL126
If you have a complaints about our postal service please follow the following procedure:
1. Complains can be made via the following means: in writing, via email or directly via telephone. Details as below:
In Writing to:
Ken Holder
City cycle couriers
The Business Centre2
Cattedown Road,
Plymouth,
PL4 0EG
Telephone: 07875 760254
2. Well will confirm receipt of the complaint to you within 7 days
3. Will be back in touch with you within 28 days to decide on a conclusion to your complaint
4. If you are unhappy with the outcome and wish to pursue your complaint further then follow the following link to POSTRS who are the Postal Redress Service (POSTRS)this is an independent body whose role is to resolve disputes between licensed postal operators and their customers
.
Contact Details
POSTRS
24 Angel Gate
City Road
London
EC1V 2PT
Tel: 020 7520 3766
Fax: 020 7520 3768
Standard Courier/Dispatch Service
If you have a complaint about the service (Standard courier/dispatch service) you have had from City Cycle Couriers please follow the following procedure:
1. Complaints can be made via the following means: in writing, via email or directly via telephone. Details as below:
In Writing to:
Ken Holder
City cycle couriers
The Business Centre
2 Cattedown Road,
Plymouth, PL4 0EG
Telephone: 07875 760254
2. Well will confirm receipt of the complaint to you within 7 days
3. Will be back in touch with you within 28 days to decide on a conclusion to your complaint
4. If you are unhappy with the outcome then Ken Holder should be made aware of this in writing within 7 days, where further advise will be taken
Data Protection:
Being a courier company means that we have access to names and address information of our customers of their customers to whom we deliver.
Please be advised that it is our policy not pass on any details to any third parties. should any member of our staff be proved to be doing this they well be disciplined accordingly.
We are now registered with the ICO and have been placed on the Data Protection Register our registration number is Z1598404.
Our Insurance cover:
We have Public Liability Insurance in place up to £1,000,000 and our own Goods in Transit cover, we will cover your goods up to the value of £200 per delivery. In addition to this we now have Employers Liability cover up to £10,000,000
Our Location:
Plymouth, United Kingdom
Our Working Hours:
Mon - Fri: 7AM - 6PM, Special arrangements only after this time
Saturday and Sunday: Closed, Special arrangements can be made if required
